Ticketing
The cockpit lists what is open, who owns it, and which customer it belongs to.
- Cockpit
- Owner
- Customer
Customer support
The ticket stays on the order and the customer including the serial and the payment
A ticket is raised against the customer. Serial keys are tracked when the product needs them. Online payment exceptions are reviewed here instead of in a mailbox.
- Tickets
- Serials
- Payments
What you can do
Ticketing cockpit, serial tracking, and online payment follow-up.
On the account
A ticket can sit beside the CRM account and the sales order, so support is not a third customer list.
- Account
- Order
Serial keys
Track a serial when the product or the license requires it.
- Serial
- License
Online payments
Payment exceptions from the shop are reviewed with the order, not forwarded as a screenshot.
- Payments
- Order
Works with
These features use the same orders, people, and stock.
Marketing Marketing cockpit, promotions, messaging, social, booklets, and personalized search. Quality Inspection, daily forms, HACCP, non-conformance, CAPA, audits, and traceability. Learning Student cockpit, syllabus, question bank, exams, flashcards, and rank apps. Skien.Suite The full platform these features belong to.
Answer the customer on the order they placed
Support, CRM, and sales can all name the same customer. The ticket is the work, not a new identity.
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